RETURN POLICY

Here at Gabriella Frattini Online, we understand that while buying your fashion online is convenient, it is not foolproof. You don’t get a chance to try the garment on, feel the fabric or make sure the colour suits you. That’s why we offer our customers a full refund (minus any postage paid) on any unsuitable items returned to us within 14 days of you receiving them. Please reorder the items you do want from the website or if you cannot see what you want, please contact us.

Our Gabriella Frattini Online Returns policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to these rights.

Download our “Returns Form” and send it back along with the unwanted item to : GABRIELLA FRATTINI, 9 TIDAL WAY, BIBRA LAKE, WA, 6163.

Please make sure that you have adhered to the following conditions when returning your items.

» You return the item within 14 days of receiving it.
» The item is returned unworn, unwashed and in original condition.
» All original labels and tags are still attached to the item. The item is in the plastic garment care bag. We don't need the original satchel back.
» You provide the original Gabriella Frattini receipt as proof of purchase.
» Online purchases can only be returned to the Online Store and cannot be returned to any physical Gabriella Frattini store.