TERMS & CONDITIONS

Gabriella Frattini recommends that all customers read the information in the “Terms & Conditions” carefully before placing an order. By placing an order with our Gabriella Frattini Online store, you are agreeing to be bound by the terms and conditions detailed in these categories. These categories outline our delivery process, payment options, return & exchange policy, as well as other information that will help you with your shopping process. Please be sure to read our Privacy Policy before placing an order.
Gabriella Frattini takes no responsibility for colour of item not being identical to that seen on website. Colours can quite often look different due to the monitor or browser you may be using.
Once your order has been confirmed it is not possible to make any changes.
Gabriella Frattini may, at any time, change these terms and conditions without any notice being given so please be sure to always read the information given.

POSTAGE & SHIPPING

WITHIN AUSTRALIA
We estimate your order will arrive at your delivery address within the following times: WA - 2-3 working days, all other States 5-10 working days for normal post. Express Satchels are within 1-2 working days. Orders will be delivered between 7am and 5pm on weekdays. When your order leaves our Warehouse you will receive an “order shipped” email which will contain a unique number you can use to track your order by going to the Australia Post website. A flat delivery fee of $10.00 applies to all orders under $100, within Australia.
Free delivery for all orders over $100 within Australia

INTERNATIONAL DELIVERIES A flat delivery fee of $25 applies to all international orders and delivery is estimated 10-14 working days.

RETURN POLICY

Our Gabriella Frattini Online Returns policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to these rights.

Here at Gabriella Frattini Online, we understand that while buying your fashion online is convenient, it is not foolproof. You don’t get a chance to try the garment on, feel the fabric or make sure the colour suits you.
That’s why we offer our customers a full refund (minus any postage paid) within 14 days.
Download the form available in the Returns tab. Send it to : GABRIELLA FRATTINI, 9 Tidal Way, BIBRA LAKE, WA, 6163.

Please make sure that you have adhered to the following conditions when returning your items.

» You return the item within 14 days of receiving it.
» The item is returned unworn, unwashed and in original condition.
» All original labels and tags are still attached to the item.
» You provide the original Gabriella Frattini receipt as proof of purchase.
» Online purchases can only be returned to the Online Store and cannot be returned to any physical Gabriella Frattini store.

CURRENCY

All prices are shown in Australian dollars

PAYMENT & ORDERING

All payment will be using secure payment getaway with Paypal. Once an order has been confirmed no changes, including cancellation of the order, are able to be made.

CARE INFO

Always be sure to read the care instructions located on a tag inside your Gabriella Frattini garment. Following these instructions when laundering will help to ensure the longest life of your garment. Treat all stains immediately for best results, never store garments with stains. Do not rub stained areas as you could cause fabric damage, instead, blot gently. If using a spot cleaner always use one recommended for the type of stain and fabric. Always test spot cleaners on an inconspicuous area first.

PRIVACY STATEMENT

At Gabriella Frattini we recognise the trust you put in us when purchasing from our online store. Any personal information we collect will be kept securely under the Privacy Act 1988 and the National Privacy Policy. Any personal information you supply via this website is only accessible to Gabriella Frattini and their authorised partners. We protect your personal information from unauthorised access, loss, misuse or disclosure. Gabriella Frattini uses this information to send you information regarding special offers and discounts and updates on our products.

Gabriella Frattini treats all information collected as strictly confidential and will not sell, reveal, disclose, rent, distribute or share, with any third parties, any information we have collected. Gabriella Frattini will only disclose information about any individual user if needed to comply with applicable laws or valid legal processes.

CONTACT US

If you have any questions or comments, or would just like to leave us some feedback, we would love to hear from you.
Phone : +61 8 9418 2888
Email : gfonline@gabriellafrattini.com.au